Yes. The Indian Government has published telemedicine practice guidelines ("Telemedicine Guidelines") on March 25, 2020. It is now perfectly legal to provide teleconsultation by Registered Medical Practitioners (M.B.B.S and above) in line with the requirements of the telemedicine guidelines

The Doctor has to maintain the same standard of care during teleconsultation as during in-person consultation & at the same time understand the limitation of teleconsultation & advise or prescribe accordingly. The doctor must provide photo/scan /digital copy of a signed prescription or e-Prescription to the patient via email or any messaging platform.

The doctor is required to display his/her Medical Council Registration Number on his/her prescription

It is mandatory for doctors to prepare, maintain & preserve the patient's records (e.g. case history, investigation reports, images, etc.), copy of prescription issued & proof of teleconsultation Patient consent is necessary for any telemedicine consultation.

Consulting a patient through HelloLyf gives you the following advantages:

• A formatted prescription with Digital Signature, Registration Number is displayed
• Electronic Health Records are preserved
• Patient consent is taken before start of consultation
• Drug Alcohol Interactions, Drug Food Interaction for medicines prescribed are displayed in each prescription
• Drug Contraindications are notified for each medicine prescribed

The patient shall need to pay through a Wallet or through Net Banking or through card before starting a consultation. The same will get credited to your account within 2-3 business days

The patient shall get refund within the same working day if a consultation is unsuccessful or the Doctor cancels the consultation or a prepaid Appointment.

Hellolyf is a time tested telemedicine platform which has been used by hundreds of individual Doctors, different State Governments of India, Corporates as well as Hospitals to provide consultations to the patients. Doctors across India have done over 7 lakhs consultations through Hellolyf. In the backend we have Litmus Dx which is backed by a Clinical Decision Support System that provides end to end diagnostic and therapeutic tools to the Doctors, and ensures reduction of medical errors. The strength of our telemedicine services lies in Litmus Dx, our robust back end application for the Doctors. = Hellolyf is a time tested telemedicine platform which has been used by hundreds of individual Doctors, different State Governments of India, Corporates as well as Hospitals to provide consultations to the patients. Doctors across India have done over 7 lakhs consultations through Hellolyf. In the backend we have Litmus Dx which is backed by a Clinical Decision Support System that provides end to end diagnostic and therapeutic tools to the Doctors, and ensures reduction of medical errors. The strength of our telemedicine services lies in Litmus Dx, our robust back end application for the Doctors.

Features of Litmus Dx (Doctor's prescription tool)

• Over 960 plus diseases, 8000 plus symptoms for the Doctors to choose from
• Over 440 investigations covered with reference ranges
• More than 50000 brands of reputed Pharma Companies, 6500 formulations covered
• More than 20,000 drug precautions covering contra-indications, drug interactions, adverse drug reactions and food & alcohol interactions built in ensuring that medication errors are never made
• Medical records of Patients are encrypted, secured with 128 bit SSL security, maintaining high levels of security & privacy.

Yes. You can use the same User Account to consult your Patient during his/her physical visit to your chamber. The offline feature will have the same flow as the Online feature.

We wish to inform you that the convenience fee is levied on consultations on HelloLyf for online facilities provided by us through which Patients can book their Appointments online with convenient modes of payment. HelloLyf enables Patients to consult a Doctor from the convenience of his home and thus avoid the hassle of traveling to the Clinic and waiting in long queues to consult the Doctor.

Medical records of Patients are encrypted, secured with 128 bit SSL security, maintaining high levels of security & privacy.

It depends on the terms & conditions kept by the Doctor. In case a Patient consults within 5 days automatically his/her fees will be waived off.

The patient will have to book an appointment or directly consult the Doctor through Hellolyf and upload his reports. The Doctor will be able to see the Reports/Documents uploaded in the View Document Tab in the consultation page. The View Document Tab will appear ReD when the patient uploads any document.

Yes. The patient can click on the MY ACCOUNTS section of the Virtual Clinic page and book an appointment as per the slots available. The Doctor or his/her Assistant can also schedule an Appointment for the patient.

Your patient data is stored in cloud and will be accessible to you as long as your registered user id remains active and valid.

Once I enroll to 'Hellolyf' will I be able to use other telemedicine platforms to see patients.

Yes. We can assure you that you will be able to consult patients and generate prescriptions over HelloLyf very easily if you have used a smartphone. It's so easy.

A smartphone or Tablet can serve the purpose and can be convenient if you are on the move. Laptop or Computer is a good solution if you practise from one fixed chamber.

We understand your concern. All payments on HelloLyf are processed through secure and trusted payment gateways managed by leading Indian banks/Wallets. You need to share your Account details or your UPI id for transfer of consultation fees to your account. Otherwise also Banks in India now use the 3D Secure password service/ One time password (OTP) for online transactions, providing an additional layer of security through identity verification.

The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ('IT Rules') of Government of India prohibits the unauthorized transfer of medical records and medical history and deems it as misuse of sensitive information. We as a Healthcare organisation assure you that all electronic health records of your patients are encrypted and stored securely with 128 bit SSL security, maintaining high levels of security & privacy. We are committed towards the safety of your patient data.